Cancellation and Rescheduling

To ensure fairness and protect the time we reserve for each client, all sessions require a deposit at the time of booking. Clients may cancel or reschedule their appointment up to 48 hours before the scheduled session.

• Cancellations made at least 48 hours in advance qualify for a full deposit refund.
• A one-time reschedule is allowed at no additional cost, provided the request is made at least 48 hours before the session.

Any additional rescheduling beyond the one-time courtesy change, or any cancellation or reschedule made within 48 hours of the appointment, will result in the deposit being nonrefundable. No-shows are also nonrefundable.

By booking with us, you acknowledge and agree to the terms and conditions of this cancellation and rescheduling policy.

Refunds after a Session

Because photography is a creative service, completed sessions and delivered images are nonrefundable. However, if you are dissatisfied with your images for any reason:

• We offer one complimentary retouching adjustment (if applicable), or
• A reshoot may be offered at the studio’s discretion if the issue is related to technical or studio error.

Product Refunds

Printed products, albums, and any custom or digital orders are nonrefundable once approved or delivered. If there is any printing defect or damage, we will gladly replace the item at no additional cost.

Turnaround Time

We take pride in delivering high-quality images with careful attention to detail.

• Standard editing turnaround time is 7-14 business days, depending on the type of session.
• Wedding and event galleries may require 4-6 weeks for completion due to volume.
• Rush editing may be available upon request for an additional fee.
• You will receive your images through an online gallery once editing is complete. Delivery estimates may vary during peak seasons, but we work diligently to meet or exceed the timelines above.

Late Arrivals

To ensure that each client receives the full time and attention they deserve, we ask that you arrive promptly for your scheduled session. We encourage clients to plan accordingly and communicate any delays as soon as possible.

• A 10-minute grace period is provided for standard sessions, not including mini sessions.
• Arrivals beyond 10 minutes may result in reduced shooting time to avoid impacting other clients.
• Late arrivals of 15 minutes or more may be treated as a no-show and the session may need to be rescheduled at the studio’s discretion. In these cases, the deposit becomes nonrefundable.

Payment Policy

To secure your session, a nonrefundable booking deposit is required at the time of scheduling. The remaining balance is due:

• At the state of the session for portraits, headshots, and standard studio appointments, or
• One week prior to the event for weddings and large events.

We accept major payment methods including card, digital payments, and invoice-based billing when applicable. No images, products, or galleries will be released until the full balance is paid in full.